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GLAM CITY STUDIO SALON POLICY

OUR SERVICE GUARANTEE

 We make every attempt to ensure that you are satisfied with your experience at Glam City Studio. Therefore, if you are unsatisfied with services provided for any reason, please inform your stylist and/or check out personnel BEFORE leaving. We will gladly make every effort to resolve any problems within a reasonable time.

REFUNDS/ RETURNS

  • ALL SERVICES/PRODUCTS ARE NON-REFUNDABLE but we will be more than happy to schedule a corrective service.

  • The service must be a mistake from the service provider - not something you might have changed your mind about (after the service has been performed). In case of a disagreement, a redo must be validated by management. You have 5 days to contact the Glam City Studio to receive a complimentary service to adjust any dissatisfaction.

RIGHT TO REFUSE SERVICE

  • Glam City Studio reserves the right to refuse service to anyone demonstrating inappropriate behavior/foul language.

  •  We do not service clients with open sores under any circumstances.

APPOINTMENTS

  •  Appointments are booked Online

  •  You MUST book for the services you want. There is no guarantee that changes can be made to your services same day.

  •   A deposit is required to book an appointment with us. This deposit goes towards the cost of your services.

24 HOUR CANCELLATION POLICY

  • We understand that due to your busy schedule you may have to cancel or change an appointment with us.

  •  In order to respect the time of both our Clients and our Stylists, we simply ask that you notify us of a cancellation or reschedule at least 24 hours prior to the appointment. This is so that we may have ample time to fill the appointment time should you need to cancel your service. Appointments that are cancelled less than  24 hours prior will result in a $25 cancellation fee or your deposit will be forfeited.

CHILDREN

  •  Children are not allowed unless being serviced.

PAYMENT

  • Glam City Studio’s accepts Visa, Master Card, Discover, American Express, and Apple Pay.

  • During holidays, weekends, or when the salon is excessively busy, payment shall be required in advance of service. For security reasons we require our last clients to prepay for their service.

  • All walk-ins are required to pre-pay for services.

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